What happens if I exceed my quota?
In most cases, your account will allow you to exceed your paid storage quota on the backup server. When you are approaching your quota notifications are sent to the User and Administrator of the account. If you exceed your quota and you have Over Quota Protection enabled, you will incur an additional charge for the additional storage used in a prorated manner. If you reach your quota and do not have Over Quota Protection enabled, you will need to delete files or increase your quota. You can use your Username & Password to log-in at https://ssl.genxdatasecure.com/login.php. You can then change your user configuration on the site.
How do I change my billing information?
You can use your Username & Password to log-in at https://ssl.genxdatasecure.com/login.php. You can then change your credit card and other billing information on the site.
How do I cancel my online backup service?
We never like to see anyone cancel their online service, but in the event you must cancel your service, you may do so by logging into your account and follow the instructions to cancel your account. You may also call us at (877) 850-7339 to speak with someone regarding the cancellation of your online backup service. Once an account is canceled, the data will be permanently deleted, so if you want a copy of your backups, please consider a Personal Recovery CD prior to cancellation.
How am I billed for quota upgrades?
There are no additional fees for quota upgrades. Users are billed for quota upgrades on their next billing statement. These upgrade costs are prorated. Users can upgrade to a new quota in the middle of a billing cycle and are then only charged at that quota level for the remainder of the billing cycle.
Is there a charge for data restoration?
No. There is no additional charge for data restoration.
Are there any hidden costs?
No. There are no hidden costs or fees. All charges and credits are determined on a prorated basis. There are no upgrade fees, no new user fees and no early termination fees.
What forms of payment are accepted?
We accept all major credit cards, including American Express, Visa, Master Card and Discover. We also accept purchase orders and allow this form of payment to be selected when accounts are setup on-line.
Is there a refund policy?
Refunds are based on prorated usage. If you cancel your account in the middle of the billing cycle you should expect a 50% refund for that month. If the account was purchased with a purchase order, the client should also expect to see a prorated refund.
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